Shipping & Delivery

At Cadore, every detail matters, from the way our boxes are curated to how they arrive at your door. We take great care to ensure each delivery is handled with the same thoughtfulness that goes into our gifts.

Pre-order Deliveries

Cadore operates on a pre-order basis for the holiday season. All pre-ordered gift boxes will be delivered between December 13–23 within Ottawa and surrounding areas.

When you place your order, you’ll receive a confirmation email right away. A few days before your scheduled delivery, we’ll send a follow-up with your expected delivery date and time window.

We recommend placing your order early to secure your preferred delivery period, as quantities are limited and fulfillment is planned in advance.

Delivery Areas

We currently offer delivery across the Ottawa region. If you’re just outside our service area, please reach out to us at hello@cadoregifts.ca we may be able to arrange a custom delivery or pickup option depending on availability.

Delivery Method

All Cadore boxes are delivered by hand through trusted local couriers to ensure your gifts arrive safely and beautifully presented. We take great care to maintain the integrity and presentation of each box throughout the process.

Pickup Options

At this time, Cadore offers delivery only. We may introduce pickup options in the future - sign up for our newsletter to stay updated on new options and delivery zones.

Damages or Issues

If your order arrives damaged or incorrect, please contact us at hello@cadoregifts.ca within 24 hours of delivery, along with photos of the item and packaging. We’ll work quickly to make it right.

Future Shipping

We’re excited to grow! While we currently serve Ottawa and nearby areas, we’re working toward expanding our shipping options beyond the region. Join our newsletter to be the first to know when national delivery becomes available.

Questions?

We’re here to help. For questions about delivery, pre-orders, or custom requests, please contact us anytime at hello@cadoregifts.ca.

Find quick answers to our most common questions about ordering, delivery, and gifting with Cadore.
Why pre-order?

Pre-ordering ensures that every Cadore box is prepared with the utmost care. We curate each box in limited quantities to maintain quality, balance, and beauty - guaranteeing your gift is ready right on time for the holidays.
Where do you deliver?

We currently deliver within Ottawa and surrounding areas. If you’re just outside this region, send us a note, we may be able to arrange a custom delivery or pickup option.
Can I order now for someone else in Ottawa?

Absolutely. Simply include their delivery address at checkout and a personalized note if you’d like us to include one.
When will my order be delivered?

All Cadore boxes are currently available for pre-order only. Holiday deliveries will take place between December 13–23 across Ottawa. You’ll receive an email confirmation with your specific delivery date once routes are finalized.
Can I choose my delivery date?

You can include your preferred delivery date under delivery instructions at checkout. While we can’t guarantee exact dates, we’ll do our best to accommodate your request within the December 13–23 window.
Will the items in my box look exactly like the photos?

We do our best to match each box exactly as shown. Occasionally, if an item becomes unavailable, we’ll replace it with something of equal or greater value that fits the same aesthetic and quality.
Can I include a personalized note?

Yes — you can add a message to the special instructions at checkout, and we’ll include a hand-written note inside your box at no extra cost.
Do you accept returns or exchanges?

Because our boxes contain curated food and gift items, we can’t accept returns or exchanges unless an item arrives damaged. If that happens, please contact us within 24 hours of delivery and we’ll make it right.
Do you accept custom requests or special orders?

We love bringing thoughtful ideas to life. While our current boxes are pre-curated, we occasionally accommodate special requests for specific themes, occasions, or bulk gifting. Please email us at hello@cadore.ca with your vision, and we’ll let you know what’s possible.
How can I reach you?

You can contact us anytime at hello@cadore.ca or through our contact page. We typically respond within 24–48 hours.