Find quick answers to our most common questions about ordering, delivery, and gifting with Cadore.
Why pre-order?
Pre-ordering ensures that every Cadore box is prepared with the utmost care. We curate each box in limited quantities to maintain quality, balance, and beauty - guaranteeing your gift is ready right on time for the holidays.
Where do you deliver?
We currently deliver within Ottawa and surrounding areas. If you’re just outside this region, send us a note, we may be able to arrange a custom delivery or pickup option.
Can I order now for someone else in Ottawa?
Absolutely. Simply include their delivery address at checkout and a personalized note if you’d like us to include one.
When will my order be delivered?
All Cadore boxes are currently available for pre-order only. Holiday deliveries will take place between December 13–23 across Ottawa. You’ll receive an email confirmation with your specific delivery date once routes are finalized.
Can I choose my delivery date?
You can include your preferred delivery date under delivery instructions at checkout. While we can’t guarantee exact dates, we’ll do our best to accommodate your request within the December 13–23 window.
Will the items in my box look exactly like the photos?
We do our best to match each box exactly as shown. Occasionally, if an item becomes unavailable, we’ll replace it with something of equal or greater value that fits the same aesthetic and quality.
Can I include a personalized note?
Yes — you can add a message to the special instructions at checkout, and we’ll include a hand-written note inside your box at no extra cost.
Do you accept returns or exchanges?
Because our boxes contain curated food and gift items, we can’t accept returns or exchanges.
Do you accept custom requests or special orders?
We love bringing thoughtful ideas to life. While our current boxes are pre-curated, we occasionally accommodate special requests for specific themes, occasions, or bulk gifting. Please email us at hello@cadore.ca with your vision, and we’ll let you know what’s possible.
How can I reach you?
You can contact us anytime at hello@cadore.ca or through our contact page. We typically respond within 24–48 hours.